Communication: Past, Present and Future

Telecommunication is the transmission of signals over a distance between 2 or more people for the purpose of communication. Telecommunication history dates back thousands of years, it is said to originate from the use of drums and smoke signals which was recorded in Africa, America and Asia.

Moving to more recent times, it was not until the late 18th century that more modern telecommunication systems emerged. Europe was the first continent to embrace most of these new technologies before they expanded across the world. 

Here’s a snapshot timeline of telecommunication highlights:

Telegraph – 1792 – Claude Chappe

Morse code – 1836 – Samuel Morse

Fax Machine – 1843 

Electric Telephone – 1876 – Alexander Graham Bell and Thomas Watson

Phonograph – 1877 – Thomas Edison

Radio – 1920 

TV – 1925 – John Bairde

Computer Telephone Line Switchboard System – 1971 – Erna Hoover

Personal Computers – 1976 

Mobile Phone – 1981 – Nordic

World Wide Web – 1989 – Tim Berners-Lee and Robert Cailliau

Text Message – 1992 – Neil Papworth

Skype – 2003 

Facebook – 2004

YouTube – 2005

Twitter – 2006 

iPhone – 2007 

Whatsapp – 2009 

Instagram – 2010 

Zoom – 2011

Slack – 2013

Chatnels – 2020 


Telecommunication has come a long way over the last few hundred years. First, there was telegraph and fax, then came radio, tv and mobile phones. Next, Industry 4.0 brought about internet, which led to the creation of various online chat and video platforms.

With new innovations in telecommunication products and services, our technology exponentially advances. There’s no shortage of communication channels at our fingertips. 

How do you know if you are communicating effectively?

There are 7 C’s for good communication according to Education Executive:

1. Clear – Be clear about your goal and purpose for communicating, don’t leave your reader to read between the lines.

2. Concise – Don’t beat around the bush and get to the point because no one likes a rambling story.

3. Concrete – Adding the right amount of facts and details can help communicate your message, but be careful not to go overboard.

4. Correct – This goes beyond grammatical and spelling correctness, you must ensure the level of vocabulary and tone you use matches your audience.

5. Coherent – There needs to be a logical flow to your message or argument, and maintain a consistent tone and voice throughout.

6. Complete – Are all the next steps for the reader clearly defined? Have you presented all the required information correctly?

7. Courteous Your communication should not be passive aggressive or rude, and always do your best to communicate openly, honestly and with empathy.


To improve your communication skills further you should also take the time to listen before you respond. Developing your listening skills is a key aspect of any good communicator, because it’s not always about the words you say, but the words you don’t say.

And the same goes for body language. Because verbal is only a fraction of overall communication, we need to be mindful of our posture, maintaining eye contact and other physical gestures.

Because we cannot always be together physically, especially in a time of physical distancing. Online communication platforms are a connective bridge to keep us together virtually, and our telecommunications technologies continue to grow with the capabilities of AI and machine learning. The future of communication looks bright.   


Want to learn more about our own AI-powered chat messaging platform? Check out Chatnels today and how you could take your business’ communication to the next level. We have a free 3 month trial while BC’s phase 3 restarting plan is in effect. 

Hannah Borland

Hannah Borland

Marketing Manager at Excelar Technologies. MBA Candidate UBC Sauder School of Business. Exploring career opportunities in marketing and brand management in CPG and wellness industries.
Share on linkedin
Share on facebook
Share on twitter