Interactive Chat Bots
Configure your own bot personality customized to fit your organization’s brand and provide users with the information they need, when they need it.
![](https://www.chatnels.com/wp-content/uploads/2021/08/chatbot-diagram.png)
Scale your platform with custom chat bots
![](https://www.chatnels.com/wp-content/uploads/2021/08/bot-3-1024x314.png)
What is an Auto Attendant?
- Our Chat Bot’s default name is Auto Attendant
- Rename and customize your Auto Attendant’s name and avatar picture to fit your organization’s brand
Auto-Messsages & Response Topics
- Never miss any leads with 24/7 Auto-Attendants on standby
- Use our preset auto-topics and greetings to route users to the right person or provide quick access to resources
- Apply auto-routing rules and logics with our custom bot builders
![](https://www.chatnels.com/wp-content/uploads/2021/08/auto-response.png)
![](https://www.chatnels.com/wp-content/uploads/2021/08/intent.png)
Intent Detection (Coming Soon)
- Identify the meaning of client inquiries and offer relevant, tailored messages as responses
- Input a list of words and phrases to train a bot to detect client intentions using AI, machine learning, and natural language processing
What can you do?
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Assessments
- Create conversational assessments or surveys customized toward specific purposes and topics
- Save time by gathering exact context and information before handing it off to other administrators and personnel
- Avoid frustrations with chat transfers by keeping context intact, leaving out the need to repeat user inquiries to an additional person
FAQ
- Automate your FAQ page to improve your service delivery
- Provide answers and links with chat bots to help resolve common user queries
- Chat bots can pass off chats to human representatives for complex questions, saving you hours of responding to simple email and form requests
![](https://www.chatnels.com/wp-content/uploads/2021/08/bot-config.png)
![](https://www.chatnels.com/wp-content/uploads/2021/08/educative.png)
Educative Bots
- Use chat bots to answer questions relating to specific topics and address information gaps
- Users can choose from a list of popular questions or browse specific topics
- Answer questions with trained intent bots or pass it onto a human representative for real-time chat
Volunteer Application Process
- Streamline your volunteer application process with chat bots
- Receive volunteer applications using bot assessments to gather general information and accept documents and files as needed
- Share information to volunteers by sharing links, images, and other content to educate volunteers about requirements
- Schedule interviews, training, and onboarding seminars
![](https://www.chatnels.com/wp-content/uploads/2021/08/volunteer-1024x896.png)