Future of Productivity: Augmented Intelligence

Artificial vs. Augmented Intelligence

You’ve heard of artificial intelligence, which is already a defining technology of the decade. It’s already being used from Google’s digital assistant, to Netflix’s predictive movie recommendations.

Now what about Augmented Intelligence? It sounds a lot like Artificial Intelligence, right? If you haven’t sorted the difference yet, then you’ve come to the right place.

Let’s start with the textbook definition:

Augmented intelligence is a design pattern for a human-centered partnership model of people and artificial intelligence (AI) working together to enhance cognitive performance, including learning, decision making and new experiences.

According to Gartner.com

Traditionally, we think of AI as autonomous machines or software that complete tasks on their own. There is fear that they’re taking our jobs. However, that’s not true! It’s enabling technology and new opportunities, and not directly replacing humans any time soon. Augmented intelligence is a different perspective on artificial intelligence (AI).


A Beneficial Shift in Perspective

Augmented intelligence considers AI as a tool for human improvement.

Firstly, augmented intelligence is not a brand new technology. It’s a new way in which we incorporate AI in our lives. Augmented intelligence is a perspective which combines data and AI with a human judgement. This relates to a “human-in-the-loop” model, where human judgement and interaction is essential to the task at hand.

This shift helps the general public see that augmented intelligence and AI can help humans become more efficient. Moving forward, the general attitude towards AI reflects this. With a greater willingness to adopt AI, it improves productivity and allows for an economic shift that allows humans to focus on value-added tasks. No more sifting through data, or emails – augmented intelligence is on the way.


How to Start Using Augmented Intelligence

We’re already using augmented intelligence. Instead of glorified, “sci-fi” uses of AI, Amazon already uses a majority of its machine learning to improve their processes. The adoption of augmented intelligence, will be gradual, likely starting with industries that require analytics and decision-making.

You can expect to see augmented intelligence take shape in medicine, engineering, logistics and design. We’ll see more human focus on creativity, and entrepreneurial innovation, and thanks to augmented intelligence work that requires problem-solving and collaboration will be improved

Try Chatnels for a taste of what augmented intelligence can offer. Our AI-Enhanced Communications Hub is free for 90 days. You’ll need to see the benefits of augmented intelligence yourself.

Philman Yeung

Philman Yeung

Intern at Excelar Technologies. Studying at UBC Sauder School of Business, he loves combining his passion for storytelling, art, and books.
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