chatnels is an augmented intelligence switchboard to help simplify workflow communications. Chatnels provides auto-assisted responses and routing of conversations to connect both internal and external collaborators.
Chatnels is a secured enterprise communications platform implemented with privacy by design. Using containerized micro-services architecture, Chatnels can be hosted in the cloud or deployed on-premise. The platform supports rules-based routing for workflow task communications, as well as deep learning for improved intent prediction and automated responses.
Chatnels provide robust frontend and backend software development kit to make it simple to embed into enterprise applications or integrate with existing service components.
Data Security & Privacy
By providing a unified workflow communications layer, Chatnels helps to increase system configuration flexibility, enforce task communication consistency, and improve data privacy.
and assigned tasks
Get your auto-attendant bot to screen all
incoming inquiries. They can route and
assign conversations to the right teams/individuals for handling specific situations.
The right handler for the right inquiries
Forward and transfer conversations, route communications through teams or individuals. Escalate up the operational hierarchy, and minimize response wait time. Add collaborators, reduce time to get tasks done.
Predict intent and
Train your bots to understand and predict customer intents. Teach them to help you
provide answers to frequently asked questions.
Easy access to all
Find and communicate with all those involved in your business, anytime, anywhere.