Offload Routine Tasks

Let the auto-attendant bot help answer common customer questions and route chat requests.

Enable Customer Self-Service

Use the channel to broadcast updates and integrate with bots to empower customer self-service.

Gain New Insights

Analyze chat interaction reports to gain customer insights and improve customer service.

  • Channel Access

    It easy to embed or share chatnels channels.
    Each channel can be set as Public, Unlisted, or Private. A Public channel can be found by anyone, and an Unlisted channel is only accessible to those with the channel URL link. A Private channel is accessible only to invited members.

  • Line Access

    The chat line for each channel can be set as Open or Protected. An Open chat line does not require customers to sign in to initiate chat. A Protected chat line requires customers to sign in.

  • Chat Work Flow

    When a customer initiates a chat on a line, the chat is initially set as Pending. Once a line member grabs the chat, the chat status changes to In-Progress. After a line member or the customer closes the chat, the chat status is set as Closed.

  • Chat Bots

    Multiple chat bots may be participants in the chat conversation to help answer customer questions. Similar to a human operator, the auto-attendant bot help route chat conversations such as chat forwarding, chat transfer, or end chat.

  • Broadcast Updates

    Channel members can post notes, events, images, and videos to the channel wall. Wall items may connect to web links or other chatnels channels.

  • Connect Social Feeds

    Use the chatnels admin app to connect Facebook Page, Twitter, and Instagram feeds to the channel wall. We will never post anything to your social network accounts.

We use your email for account activation.