Chat Communications Platform for Businesses

We make it simple for customers to contact businesses using chat messaging.

Improve Customer Communications

Use chat channels to simplify customer communications with business front desks.

More Efficient Chat Messaging

Let the auto-attendant bot help answer common questions and direct chat conversations.

Keep Customers Up-to-Date

Use channel wall to pull together relevant postings and broadcast updates.

Channel

Each chatnels channel has a wall for broadcasting updates and one or more direct access chat lines.
Similar to phone lines, customers connect to direct access chat lines to initiate private conversations with line members.

  • Public Channels

    Public channels can be found by anyone. Unlisted channels are accessible to those with the channel URL link.

  • Private Channels

    Members-Only channels are limited to invited members.

Chat Line

Each chat line is linked to one or more human line members and any number of bots.
Auto-attendant bots provide quick answers to common questions and direct chat conversations for efficient customer communications.

  • Customer Initiated Chat

    Customers connect to a chat line to initiate private conversations with chat line members.

  • Internal Group Chat

    Each chat line has an intercom for group conversations between chat line members and chat bots.

Wall

The channel wall pulls together the latest postings and social updates to keep everyone in sync.
Only channel members can post items and connect social feeds to the wall.

  • Broadcast Updates

    Channel members can post notes, events, images, and videos to the channel wall. Wall items may connect to web links or other chatnels channels.

  • Connect Social Feeds

    Use the chatnels admin app to connect Facebook Page, Twitter, and Instagram feeds to the channel wall. We will never post anything to your social network accounts.

Sign up for free

We use your email for account activation.