Chatnels Software Inc., founded in 2018, is a developer of software platforms for connecting customers with businesses. Chatnels is a modern switchboard for chat messaging that uses machine learning auto-attendants. The integrated software and artificial intelligence we encompass in our platform create a more efficient way for customers to connect with businesses and increase customer engagement level with businesses.
With chatnels, business customer service representatives can play a more active role in providing quality and valuable customer support. Our platform empowers customer self-service through the use of our bulletin board and chat messaging that integrates with autonomous bots and business backend systems. Our platform also offers business new insights about their customer are offered through the use of machine learning and data science on the chat messaging interactions.